Billing
How do I read my bill?
- Primary Account Phone Number
- Amount Due
- Long distance and local toll call carriers
- Local charge implemented by FCC
- Access to telephone network
- Basic local service plan
- Custom feature (speed dialing)
For a list of all custom features, see the Residential Services or Business Services
Questions & Answers
How am I billed?
• Charges for local service and deregulated equipment are billed one month in advance.
• Charges for repair, moves or changes are billed immediately after completion.
• Sebastian Long-Distance and DSL are charged based on your specific plan.
[x] Close
How do I make payments?
Payment may be made via mail or in person at the office nearest you. When paying in person, save time by providing both portions of your bill. We do not accept credit card payments at this time.
Acceptable forms of payment include cash (only when paying in person), check, or money order. Please note that there is a charge for all returned checks. If you have any questions regarding any portion of your bill, please contact your service representative.
[x] Close
When is my bill due?
Your payment due date is 15 days after the date printed on the front of the bill. If payment is received after due date, it will be considered "past due" and a late charge will be assessed. Sebastian will provide you a 5-day written notice before suspending your service for non-payment.
[x] Close
What if my service is suspended for non-payment?
If your service is suspended for non-payment all charges must be paid, including current charges, past due charges, and any additional deposit requirements. Additionally, there is a fee to restore service.
[x] Close
How do I dial internationally?
To dial international station to station calls you will need to dial:
011 + (the Country Code) + (the City Code) + (the Local Telephone Number)
For operator assistance, dial 00.
For country codes and additional dialing information, please refer to the Sebastian phone book or dial 00.
[x] Close
What services do you offer for the physically impaired?
We offer a variety of products for the physically impaired. To qualify for these services you must:
• Live in a residence with telephone service.
• Be medically certified with a disability or temporary disability that makes it difficult for you to use the telephone.
Products for the hearing impaired:
• Louder rings
• Amplifiers
• TDD
• Visual signals
Products for people with speech impairments:
• Weak speech amplifier handset
• Electronic artificial larynx
• TDD
Products for the vision impaired:
• Large numbers
Products for the deaf and blind:
• Braille TDD
• Wrist alert
Products for people with motion impairments:
• Speakerphone
• Hands-free phone
• Large numbers
Other services:
• Touch-tone service
• Speed calling
• Directory assistance charge exemption
• Free operator assistance
• TDD toll discount
For complete information, contact a customer service representative.
[x] Close
