• About Us
• Residential Services
• Business Services
• Construction Services
• Customer Services

Billing | Repairs 611 | Tech Support | Terms & Conditions | Phone Directory | Service Request

Teen Service - Know who the call is for before you answer the phone. With Teen Service, you can have two telephone numbers assigned to the same line. Each number has a distinctive ring, so you can assign a number solely to the children. Or, you can assign a separate number to your home business and one to the family. Monthly Rate: Residence $5.00, Business $7.50.

[x] Close

Call Waiting - Lets you know someone else is calling when you're using the telephone. You hear a beep tone. IF you ignore the first beep, there will be a second one in ten seconds. The party calling you hears only the normal ringing. How to use it:

1. If you hear a beep and want to end the first call, hang up. Your telephone will immediately ring with the second call.
2. To answer the second call, press and release the receiver button quickly. The first call will be put on "hold" and you will be connected to the second call.
3. To return to the first call, press and release the receiver button again. You can switch back and forth between the two calls as often as you want.Monthly Rate: Residence $3.00, Business $5.00.

[x] Close

Cancel Call Waiting - If you now have the Call Waiting Feature on your line and you wish to make a call without interruption, you may deactivate call waiting by dialing *70, wait for the special dial tone and then place your call. Call Waiting will automatically be reactivated upon disconnection of the call.

[x] Close

Call Forwarding - Lets you transfer your incoming calls to any telephone you can direct dial without operator assistance. How to use it:

1. To forward calls from a rotary dial telephone, dial 72 and wait approximately 5 seconds for dial tone. From Telephones with a Touch-tone service, dial *72, then listen for two short tones.
2. Dial the number that will be accepting your calls and you will hear normal ringing. Call forwarding is in effect when the third party answers. At that time, you can tell them that they will be receiving your calls.
3. If the line is busy, or there is no answer, hang up and repeat the first two steps. No answer is required to establish call forwarding on the second attempt.
4. To Cancel Call Forwarding from a rotary telephone dial 73, then wait approximately 5 seconds for two beeps and a dial tone. From Telephones with touch-tone service, dial *73, wait approximately 45 seconds for two beeps and a dial tone.

NOTE: While your phone is forwarded, your telephone rings briefly each time your number is dialed. You cannot answer the phone, but the ring is a reminder that call forwarding is still in effect. If you forward your calls outside your local calling area, you will be charged for any calls forwarded from your number to the distance number. While calls are being forwarded, you can still make outgoing calls. Monthly Rate: Residence $3.00, Business $5.00

[x] Close

Three-Way Calling - This service lets you add a third party to your existing conversation without operator assistance. Three-Way Calling can be used whether you have received or have placed the first call. How to use it:

1. Press and release the receiver button to put your call on "hold". You will hear three beeps, then a dial tone.
2. Dial the third party's phone number. You can talk to them before including the original caller.
3. To begin three-way call, press and release the receiver button. All three parties will now be on the line. (if the line is busy, or there is no answer, you can press and release the receiver button to return to the original call.)

[x] Close

Speed Calling - This service lets you call frequently called numbers by dialing only one or two digits. Speed Calling is available in either 8 or 30 number capacities. These numbers can be either local or long distance.

To Enter or change a Speed Calling list on 8 or 30 numbers:

1. Select a one digit code (number 2 through 9) for Speed Calling -8. Select a two-digit code (20 through 49) for Speed Calling-30.
2. Dial 74 for Speed Calling-8, or 75 for Speed Calling-30. Listen for a dial tone.
3. Dial the code you have selected, then the complete phone number it will represent. Be sure to dial the number as you would normally place the call including the area code if different from your own. Two beeps will confirm your entry.
4. To a call number selected for Speed Calling, simply dial the one-or two -digit code you have selected. If you have a touch-tone phone, press the # button to save additional time.

[x] Close

Call Return (*69) - This is an incoming call management feature that allows subscribers to automatically recall the telephone number of the last incoming call. This applies whether the incoming call was answered or unanswered. Any long distance charges associated with the call will apply. *69 to Activate. *89 to Cancel. How to use it:

1. Lift the handset and listen for a normal dial tone.
2. If you were already on the phone and ignored a call waiting tone, press and quickly release the "switch hook".
3. Press *69. Your call will go through like a normal call. Monthly Rate: Residence and Business $0.75 each with a monthly cap of $6.00.

[x] Close

Repeat Dialing (Automatic Call Back) - This is an outgoing call management feature that allows subscribers to have the telephone company switch redial the last number called from their station. This applies regardless of whether the last call was answered, unanswered, or encountered a busy tone. The system monitors the calling and called line and attempts to connect the call for up to 30 minutes. The activation of the feature can be cancelled by the customer when desired. *66 to activate or *86 to cancel. How to use it:

1. When you hear a busy signal, press and release the "switch hook". Listen for a special tone.
2. If you've already hung up, lift the handset and listen for the normal tone.
3. Press *66.
4. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
5. A special callback ring alerts you if the line becomes free (some phones ring normally).
6. Lift the handset to automatically place the call. Monthly Rate: Residence and Business $0.75 each with a monthly cap of $6.00.

[x] Close

Priority Ringing (Distinctive Ringing / Call Waiting) - This is an incoming call management feature that allows subscribers to define a list of calling DN's that provide the subscriber with special incoming call features. Any incoming calls on this list are indicated by a distinctive ring pattern or distinctive call waiting tones, if applicable. Terminating calls from telephone numbers which are not on the list, or which cannot be identified, are given the standard treatment. *61 to update list, activate, or deactivate.
How to use it:

1. Lift the handset and listen for a dial tone.
2. Press *61.
3. Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are stored in your list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00.

[x] Close

Selective Call Forwarding - This allows subscribers to have certain terminating calls forwarded to a designated remote directory number. This activity occurs whenever a call is received from a number that has been indicated on a list of numbers. Terminating calls from telephone numbers which cannot be identified, or have not been indicated on a list, are given standard treatment. *63 to update list, activate or deactivate.
How to use it:

1. Lift the handset and listen for a dial tone.
2. Press *63.
3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00

[x] Close

Selective Call Rejection - This allows subscribers to define a list of calling DNS to be screened. Any calling numbers on this list are routed to announcements and rejected. All other calls are treated normally. The calling party on the rejection list receives an announcement that the call is not presently being accepted by the called party. *60 to update list, activate, or deactivate. How to use it:

1. Lift the handset and listen for a dial tone.
2. Press *60.
3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
4. Follow the voice instructions and dial 3 to turn the feature ON (if it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00.

[x] Close

Select Call Acceptance - This allows subscribers to define a list of calling directory numbers that will be accepted. Any calling numbers not on this list are routed to announcements and rejected. The calling party not on the acceptance list receives an announcement that the call is not presently being accepted by the called party. *64 to update list, activate, or deactivate. How to use it:

1. Lift the handset and listen for a dial tone.
2. Press *64. (on a rotary phone, dial 1164).
3. Listen for an announcement telling you whether the feature is currently stored in your forward list.
4. Follow the voice instructions and dial 3 to turn the feature ON (If it is currently OFF) or OFF (if it is currently ON). Monthly Rate: Residence $3.00, Business $5.00.

[x] Close

Anonymous Call Rejection - This feature allows subscribers with or without caller identification services to reject calls for which the calling number display information has been intentionally blocked. Only calls for which the information has been blocked are rejected. Rejected calls are sent to an operating company announcement. *77 to activate or *87 to deactivate. How to use it:

1. Lift the handset and listen for a dial tone.
2. Press *77.
3. Listen for a confirmation tone or announcement.
4. Hang up. Monthly Rate: Residence $3.00, Business $5.00.

[x] Close

Call Trace (Customer Originated Trace) - This allows subscribers to initiate a trace on the last incoming call by dialing an activation code. The call is traced automatically, and the printout of the origination DN and the time the call was made is forwarded to a predetermined location, not to the subscriber. The subscriber then contacts the telephone company or law enforcement agency to determine further action. *57 to Activate. How to use it:

1. When you get a nuisance call, press and quickly release the "switch hook". Listen for a special dial tone.
2. If you've already hung up, just lift the handset again, and listen for your normal dial tone.
3. Press *57.
4. Listen for the confirmation announcement the call has been traced.
5. Hang up.
6. The number you traced will be recorded at the phone company. If you decide to follow up on the matter, we'll provide that number to the local authorities. Monthly Rate: Residence and Business $4.00 each with a monthly cap of $12.00.

[x] Close

Caller ID (Calling Number Delivery) - This allows customers to receive the calling number on incoming calls. The number is delivered to the called party's customer premises equipment in the interval between the first and second ring. The calling number remains for the duration of the call and can be viewed from the display on the customer's equipment. How to use it:

1. When you receive a call, wait until your telephone completes the first ringing cycle.
2. The telephone number of the person calling you will automatically appear on your display screen.
3. If you choose to answer the call, the number will remain on the screen until you or the caller hangs up. Monthly Rate: Residence $4.00, Business $6.00.

[x] Close

• Voice Mail works much like an answering machine.
• It takes messages on unanswered calls as well as calls that would normally reach a busy signal.
• It works in the home or office and is completely automatic.
• It works from any Touchtone phone and requires no additional equipment.
• Voice Mail is affordably priced and easy to use.
• Voice Mail gives you two basic ways to send and receive messages:

CALL ANSWERING - Voice Mail will answer your calls when you're on the telephone or away from your home or office. It plays your personal greeting and then gives the caller the opportunity to leave a message in your mailbox. Voice Mail will handle your calls 24 hours a day and can even handle several calls at once.

INTERNAL MESSAGING - Internal messaging allows users within your company to send voice mail messages to each other. You call into your mailbox, enter your passcode, record a message and then send it to a colleague's voice mailbox. There are several options available to enhance the internal message feature.

Standard Features:

• Easy To Use: Friendly voice prompts guide you through the simple message delivery and retrieval process.
• Personalized Greeting: Voice Mail answers calls with your personal greeting before recording the caller's message.
• Name Confirmation: Your mailbox will identify itself with your name when another user sends you a message.
• User's Tutorial: This tutorial is activated automatically the first time you log into your mailbox. The tutorial is designed to acquaint you with the system and to walk you through the process of setting up your mailbox.
• Time and Date Stamp: Each message is tagged with the time and date it was received. A message that was sent from another user's mailbox will also include the senders name.
• Passcode Security: User defined passcodes insure security in the system. Your mailbox cannot be tampered with by other user's.
• Prompt Override: Once you have become familiar with Voice Mail you can select options without waiting for the system prompts.
• Message Waiting: A special "stutter" dial tone is heard on your telephone to let you know when a message has been received in your mailbox. Normal dial tone will return once you retrieve your messages.
• Message Sending: You can record and send messages directly from your mailbox to another user's mailbox.

Optional Features:

• Answer Messages: You can record answers to messages left by other mailbox users and then automatically return that answer to the sender's mailbox.
• Give Messages: You can transfer a message that you have received in your mailbox to another user's mailbox.
• Group Broadcast: You can establish and send messages from your mailbox to a group of mailboxes simultaneously.
• Message Delivery: Voice Mail can deliver unplayed messages to a specific local number. The mailbox calls the designated number, requests and verifies your passcode, and then delivers the message.
• Pager Notification: Voice Mail can call you on your pager when a new message is received. The system will repage at predetermined intervals. You can turn paging on and off from your mailbox.

[x] Close

1. Dial 846-4901, then, either press # if calling from the phone your voice mail is assigned to, ORif using Auto Login and accessing from your home phone, no entry is required, ORenter your telephone number, if calling from a remote phone.
2. If requested, Enter your password, followed by the # key. Your password will be a default code of "0000" until you change it.
3. Main Menu: Press 1 to retrieve messages. Press 3 to send, Press 7 for current date and time, or Press 9 for mailbox setup.

[x] Close

1. Follow step 1 from above.
2. If you are the Group Administrator and wish to record a group greeting. Press * to access the Group Greeting menu. A voice prompt will guide you through those steps.
3. OR, enter your sub-mailbox number.
4. If requested, enter your password, followed by the # key. Your password will be a default code of "0000" until you change it.
5. Main menu: press 1 to retrieve messages, press 5 to hear which sub-mailboxes have new messages, or press 9 for mailbox setup.

[x] Close

1. Press 1: Greeting options (you can disregard this step if you choose to use the default greeting).
2. Press 2: Change password.
3. Press 3: Notification options.(1)
4. Press 4: Disable/enable auto-login.
5. Press *: Return to main menu.

[x] Close

1. Press 1 - Greeting options.
2. Press 4 - Record your function.
3. Press # - End recording function.
4. Press 1 - Listen to greeting.
5. Press 2 - Save greeting. Greeting must be saved to be activated. Press 3 - Delete greeting.
6. Press 4 - Re-record greeting. Then follow steps 3-5 again.
7. Press * - Return to mailbox set-up.

[x] Close

1. Press 2 Change your password: Change your password.
2. Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one that you can remember.
3. To verify, enter your password, followed by the # key.

[x] Close

(3) options in message retrieval menu:

1. Press 1: New messages.
2. Press 2: Saved messages.
3. Press *: Return to main menu.

[x] Close

1. Press 1 - Play or re-play message.
2. Press 2 - Save message and go to next.
3. Press 3 - Delete message and go to next.
4. Press 4 - Save message as new.
5. Press 5 - Reply to a message (1)
6. Press 6 - Forward message.
7. Press 7 - Skip back three seconds.
8. Press 8 - Pause or continue message.
9. Press 9 - Skip forward three seconds.
10. Press * - Return to main menu.

[x] Close